Terms of service

This is a plain-language template. It is not legal advice; have it reviewed by a qualified lawyer for your jurisdiction before relying on it.

Last updated: 2026-07-05

These terms are the agreement between you and NoDowntime Technologies FZCO, the company that operates NoDowntimeShield ("NoDowntimeShield", "we", "our", "us"). They govern your access to and use of our website, dashboard, apps, browser extension, CLI, API, and everything else we offer (together, the "Service"). By creating an account or using the Service you agree to these terms. If you are agreeing on behalf of a company or other organisation, you confirm you are authorised to bind that organisation, and "you" means that organisation.

Please read section 11 ("As is" — no warranty) and section 12 (Limitation of liability) carefully. They explain that NoDowntimeShield is a self-service tool you operate yourself, that it comes with no guarantee, and that our liability to you is limited.

1. Acceptance

By clicking "sign up", using the Service, or accepting these terms in any other way, you agree to be bound by them and by the documents they incorporate: our Acceptable Use Policy, Privacy Policy, Cookie Policy, Disclaimer, and — where personal data is involved — our Data Processing Agreement. If you do not agree, do not use the Service.

2. What NoDowntimeShield is — and what it is not

NoDowntimeShield is a self-service, do-it-yourself security tool. You point it at domains and assets you control, it runs automated external checks, and it surfaces potential security issues in plain language so you can decide what to do about them.

To be clear about what you are getting:

• It is information and tooling, not a managed security service, a penetration test, a professional security audit, or legal, compliance, or insurance advice.
• It surfaces potential issues it can detect from the outside. It cannot find every issue, and some findings may be incomplete, out of date, or wrong.
• It is not a guarantee. We do not promise that using the Service will detect every vulnerability, keep you compliant, or prevent any attack, breach, downtime, or loss.
• You operate it. You choose what to scan, you review the findings, and you decide what to act on. See our Disclaimer for the full statement of this.

3. Eligibility and your account

You must be at least 18 and able to form a binding contract to use the Service. You are responsible for keeping your credentials secret, for all activity that happens under your account, and for making sure everyone you invite is authorised to act for your organisation. Tell us promptly at [email protected] if you believe your account has been compromised.

4. Acceptable use

You may only use the Service in line with our Acceptable Use Policy, which forms part of these terms. In particular, you may only scan assets you own, control, or have explicit written permission to scan. Scanning infrastructure you are not authorised to test is illegal in most jurisdictions and is grounds for immediate suspension.

5. Your responsibilities

Because NoDowntimeShield is a tool you operate yourself, you are responsible for your own security. That means:

• You review the findings. We present potential issues; you decide which are real, which matter, and which to prioritise.
• You act on them. We do not fix issues on your behalf, and enabling monitoring does not make us responsible for remediation. Fixes happen on your systems, under your control.
• You keep your own backups and defences. The Service supplements — it does not replace — your own security practices, backups, patching, and professional advice.
• You provide accurate information and keep your account, billing, and contact details current so alerts reach you.

6. Scans, integrations, and the assets you connect

When you add a domain or asset, connect an integration (for example DNS, WhatsApp, Slack, or a cloud provider), or run a scan, you authorise NoDowntimeShield to perform those checks against those assets on your behalf. You represent and warrant that:

• you own or control each asset, or have explicit written permission from the owner to scan it; and
• you are authorised to connect each third-party account and to share the credentials or tokens involved.

You are solely responsible for that authorisation. If a third party challenges your right to scan an asset, that is between you and them — see the Acceptable Use Policy. Third-party integrations are governed by their own terms; we are not responsible for third-party services, and their availability is outside our control.

7. Optional automated actions

Some plans let you enable optional automated actions — for example deploying a firewall rule or applying a suggested fix configuration. These run only when you explicitly turn them on and authorise them. You remain responsible for the outcome of any action you enable, for testing that it is right for your environment, and for the state of the systems it touches. If you do not enable an action, NoDowntimeShield only observes and reports; it does not change your systems.

8. Fees, billing, and refunds

Prices are as shown on the pricing page. Monthly subscriptions auto-renew monthly and annual subscriptions auto-renew annually until cancelled. Fees are charged in advance and, except as required by law, are non-refundable; refunds are at our discretion and require a written request within 14 days of the charge. Price changes apply from the next renewal after at least 30 days' notice. You are responsible for any taxes other than taxes on our income. You cancel through your account settings; cancellation takes effect at the end of the current billing period.

9. Your data and privacy

Your scan results, findings, and uploaded manifests remain yours. We process personal data as described in our Privacy Policy and, where we act as your processor, our Data Processing Agreement. We do not sell your personal data. The sub-processors we rely on are listed in our Sub-processor list.

10. Availability and support

We work hard to keep the Service available, but it is provided on a best-effort basis unless you have a written service-level agreement. We target 99.9% monthly uptime; service credits apply only to plans with a written SLA. We may change, suspend, or discontinue any part of the Service, and may run maintenance that causes downtime. None of this creates a guarantee of availability.

11. "As is" — no warranty

The Service is provided "as is" and "as available", with all faults and without warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory — including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranty arising from course of dealing or trade usage.

In particular, we do not warrant that the Service will detect every vulnerability or misconfiguration, that its findings are complete or correct, that it will be uninterrupted, secure, or error-free, or that using it will prevent any attack, breach, data loss, downtime, or other harm. Any reliance you place on a finding, score, or alert is at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

12. Limitation of liability

NoDowntimeShield is a tool you operate yourself, and you use it at your own risk. To the maximum extent permitted by law:

• We are not liable for any security breach, unauthorised access, data loss, downtime, business interruption, lost profits or revenue, loss of goodwill, or for any decision you make (or do not make) in reliance on the Service or its findings — even if we were advised such loss was possible.
• We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages of any kind.
• Our total aggregate liability for all claims arising out of or relating to the Service or these terms is limited to the greater of (a) the fees you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) USD 100.

You acknowledge that the fees reflect this allocation of risk, and that we would not provide the Service at these prices without these limits. These limits apply regardless of the theory of liability (contract, tort including negligence, statute, or otherwise). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; where a limitation is not permitted, our liability is limited to the smallest amount the law allows. Nothing in these terms excludes liability that cannot lawfully be excluded (for example for death or personal injury caused by negligence, or for fraud).

13. Indemnification

You will defend, indemnify, and hold harmless NoDowntimeShield and its people from any claim, loss, or expense (including reasonable legal fees) arising out of your use of the Service, the assets and integrations you connect, your breach of these terms or the Acceptable Use Policy, or your violation of any law or third-party right — including any claim that you scanned an asset you were not authorised to scan.

14. Suspension and termination

Either party may terminate on 30 days' notice. We may suspend or terminate your access immediately if you breach the Acceptable Use Policy or these terms, fail to pay, create risk or legal exposure for us or others, or if we are required to by law. On termination your right to use the Service ends; sections that by their nature should survive (including 5, 11, 12, 13, and 17) survive. We handle your data on termination as described in the Privacy Policy and DPA.

15. Changes to the service and these terms

We may update these terms as the Service and the law evolve. For material changes we will give reasonable notice — normally by email at least 14 days before they take effect. Continuing to use the Service after changes take effect means you accept the updated terms. If you do not agree, stop using the Service and cancel.

16. Governing law and disputes

These terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to conflict-of-laws rules, and the courts of Dubai, United Arab Emirates have exclusive jurisdiction over any dispute — except that either party may seek injunctive relief in any court of competent jurisdiction. Nothing here removes any mandatory consumer-protection right you have under the law of your home country.

17. General

These terms, together with the documents they incorporate, are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a right is not a waiver. You may not assign these terms without our consent; we may assign them to an affiliate or successor.

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Questions about these terms? Email [email protected].