Contact us
Talk to a human,
in plain English.
We are a small, security-focused team. Pick the channel that fits and we will get back to you — no ticket mazes, no phone-tree sales calls.
General & account support
Questions about a scan, your plan, billing, or getting set up. This inbox is monitored on business days and is the fastest way to reach a human.
[email protected]Report a vulnerability
Found a security issue in our platform? Email the security team directly, then read our responsible-disclosure policy for scope and what to expect.
[email protected]Security researchers: our responsible-disclosure policy covers scope, safe-harbour, and our commitment to acknowledge every valid report.
WhatsApp alerts
NoDowntimeShield is WhatsApp-native for one thing: reaching you. Once you connect a number in the dashboard, critical findings arrive on WhatsApp in plain English. For questions back to us, email is the fastest route.
Set up WhatsApp alertsTry the help centre first
Setup guides, integration walk-throughs, and answers to the most common questions — often the quickest way to unblock yourself before you email.
Browse the help centreWhat to expect
- Response times
- We reply to support email on business days, usually within one working day. Security reports are triaged as a priority.
- Checking service health?
- Before you email about an outage, the live status page shows current uptime for every service, with a per-component heartbeat.