WhatsApp alerts — setup and templates

WhatsApp Business alerts deliver critical findings to your phone with the highest read-rate of any channel.

Prerequisites

• WhatsApp Business API access (via Meta Business Manager) or a BSP like Kapso.
• Three approved templates (Meta approval takes 1–3 weeks):
  • secureops_critical — critical-finding alert
  • secureops_weekly — weekly progress digest
  • secureops_expiry — SSL/domain expiry imminent

Configuration

In your environment:

KAPSO_API_KEY=<from kapso.ai dashboard>
KAPSO_PHONE_ID=<your phone-number-id>
KAPSO_TEMPLATE_CRITICAL=secureops_critical
KAPSO_TEMPLATE_WEEKLY=secureops_weekly
KAPSO_TEMPLATE_EXPIRY=secureops_expiry

In the dashboard: Integrations → WhatsApp → Add recipient → enter phone number with country code → click Verify → recipient confirms with YES reply on WhatsApp.

Routing

By default, WhatsApp is reserved for critical only — to avoid alert fatigue. Move thresholds in Settings → Notifications.

Costs

Per-message conversation pricing varies by country ($0.005–$0.05). 24-hour reply window — once the recipient responds, free-form messaging is allowed for 24h.

Plan availability

WhatsApp alerts are available on the Pro plan and above.